FAQs

How much is shipping?

Free shipping is included with all orders over £30 within the UK. Overseas shipping will incur a small charge which can be seen at the checkout. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders take 1-2 days to be processed here (personalised items take up to 2 days extra) and then will depend on the shipping option chosen and the carrier. Made to order clothing such as T shirts and hoodies can take up to 5 working days to process and be sent out. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Bespoke clothing printing can take up to 5 -7 working days. This will be shipped directly to you to allow us to offer a wider range of colours and designs and to help us cut down on fashion waste, we always try to do our bit for the planet.

What shipping carriers do you use?

We use Evri, DPD and Royal Mail. Occasionally we may have to use another carrier if an option isn't available. You can download the DPD local app to allow you to track your parcel. Free postage is included with all our items over £30. If you have a particular courier that you regularly have issues with, please let us know at hello@eighteenhockey.com and we will ensure we send it via a different courier.

Local delivery is available and our local delivery vehicles are hybrid and electric where possible. We are actively in favour of reducing our carbon footprint. Local pick up is also available.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.