Terms & Conditions
These Terms and Conditions of Trade are the terms on which Eighteen Hockey Ltd. provide merchandise ("Goods") to you ("You"/"Your") as a consumer via our web sites, including, without limitation:
eighteenhockey.com; and any additional shopping sites that we may create from time to time to purchase product and also as a resource for information and entertainment (collectively the "Web Sites").
You may keep a copy of these Terms and Conditions of Trade for future reference. Print or download and save them. We will file a copy of any Orders made by You.
Please read these Terms and Conditions of Trade carefully before ordering. You should understand that by ordering Our Goods, You agree to be bound by these Terms and Conditions of Trade.
Information about us
We are Eighteen Hockey Ltd. trading as a company registered in the United Kingdom, VAT Number: 295816359.
You can contact us by email and we will aim to respond as quickly as we can, usually within 24 hours.
This page informs website visitors of our policies for the collection, use, and disclosure of Personal Information.
Information collection use
For a better experience while using our service, we may require you to provide us with certain personal identifiable information, including but not limited to your name, email address, phone number, and postal address. The information that we collect will be used to contact or identify you.
Whenever you visit our website, we collect information that your browser sends to us called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Please note that when you use the Eighteen Hockey Ltd website several cookies are copied onto your computer or device. A “cookie” is a small text file that holds some website settings and is not used to track you in any way. It helps manage your session on the site and is automatically removed soon after you leave.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to block all cookies, parts of the Eighteen Hockey Ltd website may not work properly.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Details of how to opt out of being tracked by Google Analytics can be found here.
We may employ third-party companies and individuals for the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obliged not to disclose or use the information for any other purpose.
We value your trust in providing us your personal information and strive to use commercially acceptable means of protecting it. All systems and software we use to provide our service, to the best of our knowledge, are GDPR compliant. More information can be found in our GDPR policy.
Links to other sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our database. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.
Payment for all Goods must be by credit / debit card. We accept payment with Visa, MasterCard, Maestro, Apple Pay, Android Pay and Google Pay, please do not try to pay with any other type of payment.
At the point when We send You an email order confirmation, We will process the payment details You have given to us to take payment for Your order. We will process payment for all the Goods.
For Your security, when using a credit/debit card, the billing name, address and phone number must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Placing an order
All customers must ensure that they have checked and verified the correct billing and shipping information. Eighteen Hockey Ltd. cannot be held responsible for incorrect shipping information.
We endeavour to dispatch your order within 48 hours, all of our goods are checked thoroughly by our staff before leaving our warehouse. Once your order has been processed, items are delivered within 1-2 business days, tracked and signed for, throughout the UK via DPD.
Receiving of goods
As soon as the Goods are delivered to You, You are responsible for them. If a parcel is damaged, please notify us via email firstname.lastname@example.org by 5pm the next working day.
Returns & cancellations
We hope that you will never need to return our goods, however to be eligible to return your goods, your item must be unused and in the same condition that you received it; and in the original packaging. Sticks must have the original shrink wrapped covering still intact and show no signs of the stick being used, or having been hit or played with. You have 14 days to return your unwanted items.
If you should need to return an item, whether it be faulty or unwanted then please email us at email@example.com where we will send you a returns form. Please include photographs of faulty items in your email. Complete the returns form fully and put it into the package to be returned. We cannot be responsible for items returned without any customer details enclosed.
We guarantee our products for two months from the purchase date against defects in materials and craftsmanship, as a result of fair wear and tear. Please note that items that are damaged as a result of excessive force or long term usage, misuse, incorrect product care or suffering from the normal fatigue of playing the game of hockey would not be eligible for replacement or exchange under warranty, and are not considered to be faulty. We will assess whether a defect to an item is covered under warranty. If it is deemed to be as of a result of a defect in materials or craftsmanship it will be repaired or replaced.
If a bundled or promotional item is returned affecting the validity of the offer, your refund or exchange will be adjusted to reflect the fact that the promotional price is no longer valid.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Nothing in these Terms and Conditions of Trade is intended to affect your statutory rights.
Trademark & copyright
The copyright in all contents is and remains the property of Eighteen Hockey Ltd. You may not modify any of the materials and you may not copy, distribute, transmit, perform, reproduce, license, create derivative works from, transfer or sell any content. You will not remove any copyright or trademark from content found on the website or any other form of social media. We respect the intellectual property rights of others and expect users of the Web Sites to do the same.
All trademarks, logos and trade names which appear on products of Eighteen Hockey on product packaging or on the website or other social media platforms, remain the exclusive property of Eighteen Hockey Ltd. These are protected by the applicable trademark laws and treaties. You may not use, copy, reproduce, republish, upload, post transmit, distribute or modify the Trade Marks in any way without Eighteen Hockey Ltd.’s prior written consent.
The website and its content are free of charge and provided ‘as is’ and without any warranties of any kind. The information is for general use and does not constitute advice of any kind.
Due to the nature of the sport of hockey, Eighteen Hockey Ltd. assumes no responsibility and shall not be liable for any damages of any kind, either personally, to a third party or to property.
If you have any questions, complaints or comments about the web site then You may contact Eighteen Hockey Ltd. as follows:
Thank you for reading our terms and conditions.